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ERP SPECIALIST

IT • Full-time • Junior
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Summary of the Job: We are seeking a skilled and proactive ERP Support Specialist to join our dynamic team. The successful candidate will play a vital role in providing technical support, troubleshooting issues, and ensuring the optimal performance of SAP Business One. This position requires in-depth ERP module knowledge, strong problem-solving abilities, excellent communication skills, and proficiency in native and third-party reporting tools to support robust data analysis and reporting needs.

Responsibilities:

  • Technical Support:
  • Provide expert-level support for SAP Business One modules, promptly resolving end-user issues and technical incidents.
  • Collaborate closely with users to understand system-related problems and deliver effective, timely solutions.
  • Troubleshooting:
  • Diagnose and resolve issues related to ERP functionality, configuration, and system integrations.
  • Perform root cause analysis for recurring problems and implement preventive measures.
  • System Configuration & Customization:
  • Configure and customize SAP B1 modules to align with evolving business requirements.
  • Partner with implementation teams to ensure smooth integration with other business systems.
  • Training & Documentation:
  • Deliver training sessions to enhance end-user skills and system adoption.
  • Develop and maintain clear, up-to-date documentation for configurations, processes, and troubleshooting procedures.
  • Reporting & Data Analysis:
  • Design and maintain reports using SAP Business One native tools as well as third-party BI tools such as Power BI, Tableau, or QlikView.
  • Assist users in creating custom reports and data visualizations that support informed decision-making.
  • Continuous Improvement:
  • Stay current with ERP updates, patches, and new features; proactively recommend system and process improvements.
  • Identify opportunities to improve efficiency, effectiveness, and user experience within the ERP system.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 2 to 4 years of experience.
  • Proven experience as an ERP Support Specialist or in a similar ERP-focused technical role.
  • Solid understanding of ERP modules and business processes.
  • Hands-on experience with ERP reporting and analytics tools, including third-party BI platforms.
  • Proficiency in SQL and database querying.
  • Excellent analytical, problem-solving, and communication skills.
  • Strong ability to work effectively both independently and as part of a team.
  • SAP Business One certification is a plus.

Preferred Skills:

  • Experience with SAP Business One HANA.
  • Advanced SQL query and database management skills.
  • Practical experience with BI/reporting tools.